GRIEVANCE PROCEDURE
Federal law gives you the right to have your health care complaints heard, reviewed and resolved, if possible. We need to hear your feedback. Please bring concerns to our attention by calling our Quality and Compliance Officer at 419-661-4001. You may request a complete copy of our Grievance Policy, if you wish. We will address your concerns quickly and fairly. Sincera investigates each complaint within 5 working days of receipt and responds to each written complaint within 15 working days, providing documentation of the results of the investigation. You have the right to appeal to the President/CEO if not satisfied with the investigation and/or resolution.
You may also call the following complaint hotlines directly, Monday – Friday from 8:00 a.m. – 5:00 p.m.:
Ohio residents: Ohio Department of Health Complaint Hotline
1-800-342-0553 Medicare-Certified Organizations
1-800-669-3534 State-Licensed Organizations
Michigan residents: Michigan Dept. of Licensing and Regulatory Affairs
Bureau of Community and Health Systems
Health Facilities Complaints
PO Box 30664
Lansing, MI 48909
Complaint Hotline: 800-882-6006
For concerns specifically about patient safety or quality of care, please contact The Joint Commission:
Email: complaint@jointcommission.org
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: Main: 1-800-994-6610
Customer Service: 1-630-792-5800
Federal Privacy (HIPAA)
Complaints: 1-800-368-1019
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Ave. S.W.
Room 506F, HHH Bldg
Washington, DC 20201
Fax: 202-619-3818