Sincera FAQs

What does a Sincera visit look like?

After a referral from your primary care provider, a Sincera nurse practitioner will visit you to assess your physical, emotional and social needs. Along with the other members of the Sincera team, the nurse practitioner will determine the best approach for controlling your symptoms and will develop a plan of care to improve your quality of life. Depending on provider preference, either the Sincera team or your own provider will write necessary prescriptions. This will be explained during the visit. Your provider will continue to manage your overall care, as usual.


Do I need a referral from my physician to see a member of the Sincera team?

Yes.  If you do not have a referral, Sincera will assist with obtaining one and then will partner with your provider to enhance your care.


Will my insurance pay for Sincera's services?

Medicare, Medicaid and most commercial insurance plans will cover the cost of a Sincera consultation, just as they do other forms of medical treatment. Anyone without insurance will pay on a sliding fee scale; no one will be turned away due to inability to pay.

We will verify your insurance before the first visit so you are informed of any out-of-pocket costs.


How is Sincera’s care different than that of a home care agency or nursing facility?

While home health agencies provide a full range of services, the sole focus of Sincera is to provide expert symptom management and focused goals of care conversations for those with serious illness. Home care agencies provide regularly scheduled aide services, nursing or therapy visits for a specific length of time. Sincera’s team provides symptom management and support to those with serious illness for the length of the illness.


Do I have to be dying to get help from Sincera?

Not at all. Palliative care is appropriate for anyone facing any type of chronic, serious illness. You can engage our team at any stage in your illness. In fact, the earlier, the better!


Will my doctor be informed of the services/treatments recommended by Sincera?

Yes. Your provider's office will receive copies of the visit note.


Can’t my doctor manage my pain and other symptoms?

Of course. However, Sincera has expertise in addressing the symptoms and stresses of serious illness that require focused time, attention and knowledge that your provider may not be able to provide. Our specialized staff spend the time needed to assess your concerns and make changes that will enhance your quality of life.